cbjai's Privacy Policy

cbjai ("we", "us", or "the platform") takes the privacy of its users ("you" or "member") very seriously. This privacy policy document explains what types of personal information cbjai collects, how that information is used and stored, and under what circumstances it may be shared with third parties.

This policy applies to cbjai's website, mobile-optimized version, and all related services. By completing registration on the platform or beginning to use the services, you consent to the following terms. If you do not agree with these terms, please refrain from using the platform.

cbjai provides services only to individuals aged 21 or older. No information from minors is knowingly collected.

cbjai may collect the following types of information to operate its services:

2.1 Information You Provide Directly

When you create an account on cbjai or use the services, the information you voluntarily provide may include:

• Full name and date of birth (for age verification)
• Email address and contact information
• Documents required for identity verification
• Mobile banking account details (bKash, Nagad, Rocket, Upay — for transaction processing only)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use the cbjai platform, certain information may be collected automatically for technical reasons:

• IP address and device identifier information
• Browser type and operating system information
• Browsing behavior on the platform and page visit information
• Login and logout times, session-related information
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

A secure record is maintained for every financial transaction, including deposit amounts, withdrawal requests, bonus usage history, and an overall record of gaming activity.

cbjai uses the collected information for the following purposes:

• Account Management: To create, verify, and keep your account active.
• Service Delivery: To run games, betting, and other entertainment services without interruption.
• Financial Transactions: To process deposits and withdrawals — ensuring secure transactions via bKash, Nagad, Rocket, and Upay.
• Security & Fraud Prevention: To protect account security and detect fraudulent activity.
• Customer Support: To resolve your questions and complaints promptly.
• Legal Compliance: To maintain compliance with applicable laws and regulations.
• Service Improvement: To analyze data in order to further improve the user experience.
• Communications: To send important account-related notifications and updates.

cbjai adopts industry-standard security measures to keep collected data protected:

• SSL Encryption: All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Secure Servers: Data is stored in secure data centers where unauthorized access is controlled.
• Access Controls: Only authorized personnel can access your information, and they are bound by confidentiality obligations.
• Regular Audits: Security measures are regularly reviewed and updated.
• Password Protection: Passwords are not stored directly — they are kept only as encrypted hashes.

cbjai does not sell or commercially rent your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Processing: Information necessary to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service providers.
• Technology Service Providers: Technology partners that support the operation of the platform, who are bound by strict confidentiality agreements.
• Legal Obligations: When required by court order, lawful requests from government authorities, or applicable law.
• Fraud Prevention: With security agencies where necessary to prevent fraudulent activity.

Third parties are provided only as much information as is needed to fulfill the specific purpose. They are required to follow data protection standards equivalent to our privacy policy.

The cbjai website uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for the following purposes:

• Essential Cookies: Maintaining login status, ensuring security, and operating core functionality.
• Functional Cookies: Remembering your preferences and settings so your experience remains improved without logging in each time.
• Analytics Cookies: To understand platform usage and improve services.

You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the platform.

cbjai does not retain personal information beyond the necessary period. Data retention policy:

• Information for active accounts is retained for the entire duration the account remains open.
• Even after an account is closed, information required to meet legal obligations is retained for a set period.
• Information related to fraud may be kept long-term for future protection.
• Information that is no longer needed is securely deleted.

As a cbjai member, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, however not all information may be deletable if legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.

cbjai explicitly states that this platform is operated for individuals aged 21 or older only. No personal information from any underage person is knowingly collected.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If you are aware of such a situation, please notify us at [email protected].

For the operation of the cbjai platform, data may be stored on servers in various countries. Where data is transferred outside Bangladesh, appropriate protection measures are ensured. Such transfers are carried out under data processing agreements and in accordance with applicable law.

cbjai reserves the right to update this privacy policy at any time. If significant changes are made, you will be notified by email or through a notice on the platform. Continued use of the platform after changes means you have consented to the updated policy.

The most recently revised policy will always be available on this page. It is recommended that you review this page regularly.

cbjai supports responsible gaming. Using information about your gaming behavior, we may identify potentially problematic gaming patterns and provide assistance if needed. This information is used solely for user protection, not for any commercial purpose.

To learn more about responsible gaming, read our Responsible Gaming page.