cbjai Terms and Conditions

General Guidelines

cbjai is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a binding agreement between the cbjai platform ("Platform" or "Site") and the user.

These Terms apply to all cbjai products and services, including casino games, slots, live dealer games, sports betting, and other interactive entertainment services. It is each user's responsibility to read and understand these Terms.

1.1 Definitions

• "Platform" — The cbjai website and all related services.
• "User" — Any person who is registered on the Platform or who is using the Platform.
• "Account" — A user's personal registered profile on the Platform.
• "Real Money" — Actual Bangladeshi Taka (BDT) deposited into or withdrawn from an account.
• "Bonus Funds" — Promotional credits issued by cbjai, usable subject to specific conditions.

1.2 Language & Communication

The primary language of these Terms is Bengali. All communication with cbjai may be conducted in Bengali or English. In the event of any dispute, the Bengali version shall be considered authoritative.

Eligibility & Account Registration

2.1 Age Requirement

To join the cbjai platform and play real money games, a user must be at least 21 years of age. This platform is intended only for those aged 21 and above. Minors are not permitted to open or use an account.

2.2 One Account Policy

Each individual may open and operate only one account. Multiple accounts held by the same person ("duplicate accounts") are strictly prohibited. If multiple accounts are detected, all accounts will be closed and the deposited balance may be forfeited.

2.3 Registration Information

When opening an account, the user must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in account closure and forfeiture of balance. The user is obligated to notify cbjai immediately of any changes to their information.

Account Verification

cbjai follows a "Know Your Customer" (KYC) policy. All users may be required to complete an identity verification process, particularly before making withdrawals.

3.1 Required Documents

• Scanned copy of National ID (NID) or passport.
• Recent selfie with photo (if required).
• Proof of ownership of the payment method.

3.2 Verification Process

After verification documents are submitted, the cbjai team will review them as soon as possible. cbjai reserves the right to hold withdrawals until verification is complete. If a user does not cooperate, the account may be permanently closed.

Deposits & Withdrawals

4.1 Accepted Payment Methods

cbjai currently supports transactions through the following mobile financial services:

• bKash — Bangladesh's leading mobile payment service.
• Nagad — Mobile financial service of the Postal Department.
• Rocket — Dutch-Bangla Bank's mobile wallet.
• Upay — UCash's mobile payment service.

4.2 Deposit Limits

Deposits are generally processed instantly. In special cases, processing time may vary.

4.3 Withdrawal Process

Withdrawal requests from verified accounts are generally completed within 15 minutes to 2 hours. The payment method used for withdrawal must match the method used for deposit.

4.4 Transaction Verification

cbjai reserves the right to reject any transaction suspected of money laundering or posing a financial crime risk. Additional verification may be required for large withdrawal amounts.

Bonuses & Promotions

5.1 Welcome Bonus

cbjai offers a welcome bonus for new members. The current bonus structure is as follows:

5.2 Bonus Example

Below is an example to help understand the bonus amount:

• Deposit ৳1,000 → receive ৳1,200 bonus → total balance ৳2,200.
• Deposit ৳10,000 → maximum bonus ৳5,000 → total balance ৳15,000.

5.3 Wagering Requirements

Wagering requirements must be met before bonus winnings can be withdrawn. Wagering is calculated on the bonus amount only — not on the combined total of deposit and bonus.

5.4 Bonus Restrictions

• The welcome bonus is available only once per user.
• While a bonus is active, bet amounts in certain games may be limited.
• cbjai reserves the right to modify or cancel any bonus promotion at any time.
• If evidence of bonus abuse or manipulation is found, the bonus and any associated winnings will be voided.

Betting & Gaming Rules

6.1 Fair Play Policy

cbjai works with trusted game providers to ensure fair play. All games are operated using Random Number Generator (RNG) technology, which ensures impartial and transparent outcomes.

6.2 Betting Rules

• Once confirmed, a bet cannot be changed or cancelled.
• If any bet is affected by a technical error, cbjai may void it.
• The results of games or sports betting shall be considered final.

6.3 Special Rules for Sports Betting

All sports betting, including cricket, football, and kabaddi, will follow the rules below:

• Bets must be placed before the match or event begins (different rules apply for live betting where available).
• If an event is cancelled or rescheduled, cbjai will handle bets in accordance with its own rules.
• Bets placed on the basis of match-fixing or unfair advantage will be voided.

Prohibited Activities

The following activities are strictly prohibited on the cbjai platform. Violating these prohibitions may result in account closure and forfeiture of balance:

• Money laundering or transactions involving illegal funds.
• Creating multiple accounts to abuse bonuses.
• Exploiting technical errors or system vulnerabilities.
• Unauthorised access to another user's account.
• Playing games using bots, automated software, or artificial intelligence.
• Harassing or offensive behaviour on the platform.
• Using stolen or third-party payment methods.
• Impersonating cbjai staff.

Account Suspension & Closure

8.1 cbjai's Rights

cbjai reserves the right to suspend, restrict, or permanently close any account, particularly in the following cases:

• Violation of these Terms.
• Suspicion of fraud or illegal activity.
• Failure to complete account verification.
• Security risk or unusual transactions.

8.2 User Request to Close Account

A user may request to close their account at any time. To do so, email [email protected] or contact us via live chat. An opportunity to withdraw the available balance will be provided before account closure (subject to verification).

Responsible Gambling

cbjai is deeply committed to responsible gaming. Gambling is a form of entertainment — not a solution to financial problems.

9.1 Self-Control Tools

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Session Limit: Set a maximum playtime per session.
• Self-Exclusion: Suspend your account for a set period of time.
• Reality Check: Receive reminder messages at regular intervals.

9.2 Support

If you are experiencing problems related to gambling addiction, please contact us. Our team is available 24/7 to assist you in Bengali and English. Read our Responsible Gaming page for more details.

Limitation of Liability

10.1 Service Availability

cbjai strives to provide the platform without interruption, however occasional disruptions may occur due to maintenance, technical issues, or other reasons. cbjai bears no liability for such disruptions.

10.2 Third-Party Liability

cbjai is not responsible for the quality of service or delays from third-party payment providers (bKash, Nagad, Rocket, Upay) or game providers. However, cbjai always works actively to protect the interests of its users.

10.3 Technical Issues

If the outcome of any game becomes uncertain or incorrect due to a technical error, cbjai reserves the right to cancel that round and refund the bet amount. In such cases, users may not claim additional compensation.

Privacy & Data Protection

cbjai uses SSL encryption and modern security technology to protect users' personal information. Your personal data will not be shared with third parties for commercial purposes.

Read our Privacy Policy for details on data collection, use, and protection. The Privacy Policy is an integral part of these terms.

11.1 Cookies

cbjai uses cookies to improve user experience. By using the site, you consent to the use of cookies. Cookies can be managed in your browser settings, though this may limit some functionality.

Amendment & Effectiveness of Terms

12.1 Right to Amend

cbjai reserves the right to amend these terms at any time. Users will be duly notified of significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Dispute Resolution

Any dispute relating to these terms will first be attempted to be resolved through direct negotiation. Users may contact the cbjai support team via email at [email protected] or through live chat.

12.3 Entire Agreement

These terms, the Privacy Policy, and any special terms applicable to specific promotions together constitute the entire agreement between cbjai and the user. Any prior oral or written agreements or understandings are replaced by these terms.